We're here to help
We all need extra help and support at times. If you have a disability, a physical or mental health condition, or need extra support because your circumstances have changed, we may be able to help.
Support could be temporary if you're going through a tough time, such as losing your job. Or more permanent due to disability or a health condition, like hearing or speech impairment. We're committed to trying to support your needs, whatever your situation.
If you're struggling to pay your monthly instalments, please contact us as soon as possible. Our friendly team is ready to help.
Find our contact numbers and opening hours here.
Depending on your circumstances, there's some things we can do to help, such as;
- Update your policy to reflect your new circumstances. This includes reduces mileage, a change of use, or fewer named drivers
- Move your payment
- Spread your missed payment(s)
- Cancel your policy (if appropriate)
When considering whether a payment deferral is right for you, you may benefit from using the MoneyHelper's Money Navigator Tool. Charities like StepChange and National Debtline also offer free, confidential advice, guides and tools to help with money worries.
A health condition may impact your ability to manage your policy. If this concerns you, please contact us. We'll do our best to put support in place to help manage your policy more easily.
If you've had a significant life event, or your situation has changed, we understand you may need extra support. We're on hand to chat through options available to help you manage your policy during this time.
We're sorry to hear about your loss and understand this can be a very difficult time.
If your loved one had, or was named on a policy, please get in touch with us as soon as you can. You can let us know by contacting our friendly team on 02890 616718.
There are also several organisations that can help. For example, Cruse Bereavement Support or The Good Grief Trust offer trained support, counselling and information.